How The German Kitchens protects personal data

1. What personal data we collect

The personal data we collect depends on how you interact with TGK. We collect only what is reasonably needed to run the website, answer enquiries, prepare German kitchen designs and quotations, manage orders, arrange delivery or installation support, and handle aftercare.

2. How we use personal data

• To respond to enquiries made by phone, email, WhatsApp, website forms or in person at the showroom.
• To book showroom visits, design consultations, site discussions and contract kitchen meetings.
• To prepare German kitchen layouts, package options, quotations, product recommendations and project proposals.
• To process orders, deposits, balances, delivery, installation coordination, aftercare and warranty support.
• To send service messages about an enquiry, appointment, quote, order, delivery, installation or aftercare item.
• To improve the website, quote journey, product presentation, contract kitchen packages and customer service.
• To keep records required for accounting, tax, insurance, legal, warranty and regulatory purposes.
• To prevent fraud, protect the business, maintain website security and handle disputes.

3. Lawful bases for processing

Under UK GDPR, we must have a lawful basis for using personal data. The main bases we rely on are below.

Where we rely on legitimate interests, we balance our business need against your rights and expectations. You can object to processing based on legitimate interests at any time.

4. Who we share personal data with

We do not sell personal data. We may share it where necessary with trusted suppliers, installers, professional advisers and service providers who help us run the business or deliver your German kitchen project.

• Website, hosting, analytics, security, email, form and customer communication providers.
• Payment, accounting, finance, tax, legal and insurance providers.
• German kitchen manufacturers, product suppliers, appliance suppliers, delivery partners and installation teams involved in your project.
• Technology providers used for online forms, maps, WhatsApp communication, reCAPTCHA or similar tools.
• Regulators, law enforcement, courts or public authorities where legally required.

If any supplier processes personal data for us, we expect them to protect it, keep it confidential and use it only for the agreed purpose.

5. International transfers

Some service providers may store or process data outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as UK adequacy regulations, approved contractual terms or other legally recognised transfer protections.

6. How long we keep personal data

We keep personal data only as long as needed for the purpose collected, including to provide services, handle enquiries, maintain business records, meet legal obligations and resolve disputes.

7. Cookies and similar technologies

The TGK website may use cookies and similar technologies to make the site work, remember preferences, protect forms, measure performance and understand how visitors use the site. Essential cookies support core website functions. Non-essential cookies, such as analytics or marketing cookies, should only be used with consent where required.

You can manage cookies through browser settings. If the website displays a cookie banner or preference tool, you can use it to accept, reject or adjust non-essential cookies.

8. Marketing communications

We may contact you with updates about TGK products, services or offers where you have consented, where you have asked for information, or where the law allows us to contact existing customers about similar products and services.

You can opt out of marketing at any time. Service messages about appointments, quotes, orders, delivery, installation or aftercare are not marketing messages and may still be sent where needed to manage your enquiry or project.

9. How we protect personal data

We use practical organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure systems, staff awareness, supplier checks and limiting access to people who need the information for their role.

10. Your UK GDPR rights

You have rights over personal data. These rights are not always absolute, but you can contact us to ask to exercise them.

11. Children

Our website and services are intended for adults, homeowners, landlords, developers, builders, architects and other project decision makers. We do not knowingly collect personal data from children for marketing purposes.

12. Contact and complaints

For data requests or questions, contact us using the details below. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your personal data has been handled.