Terms for using The German Kitchens website

1. About these terms

These website terms apply when you browse www.thegermankitchens.com, submit an enquiry, request a quote, use an online form, upload project information, or interact with TGK online.

These terms are for general website use. Separate written quotations, order confirmations, invoices, payment schedules, installation notes, warranty documents or project-specific terms may apply to specific purchases or projects. If there is a conflict, the project-specific written terms normally take priority for that project.

2. Using the website

You may use this website for lawful personal, domestic, trade or business purposes connected with viewing TGK German kitchen products and services, requesting information, submitting enquiries and managing genuine project interest.

• You must not misuse the website, interfere with its operation, attempt unauthorised access, or introduce viruses, malware or harmful code.
• You must not submit false, misleading, offensive, unlawful or third-party confidential information.
• You must not copy, scrape, harvest or republish large parts of the website without written permission.
• You must make sure any measurements, photos, drawings, project details or uploaded files you send are accurate and that you have the right to share them.

3. Enquiries, quotes, prices and package examples

Website content, product descriptions, package examples, prices, promotions, lead times and design information are provided for general guidance. A contract is not formed just because you submit an enquiry or receive an automated acknowledgement.

For online, phone or distance orders, cancellation rights may apply depending on the goods or services ordered. Some rights may not apply, or may be limited, for made-to-measure, personalised, bespoke or made-to-order goods, services already performed with consent, or other cases allowed by law.

4. Website content and accuracy

We aim to keep the website accurate and useful, but we cannot guarantee that every item of content will always be complete, current or free from minor errors. Images, renders, colours, finishes and room examples are for illustration and may vary depending on lighting, screen settings, materials, manufacturing batches and installation conditions.

• Product images may show optional extras, styling items or appliances not included in a quoted price.
• Colours and textures viewed on screen may differ from showroom samples and finished materials.
• Advice on the website is general and should not replace project-specific design, survey or installation advice.
• We may update, remove or change website content at any time.

5. Intellectual property

Unless stated otherwise, the website design, copy, images, product photography, graphics, logos, layouts and other materials are owned by Custom Kitchens Limited, licensed to us, or used with permission.

You may view and print website pages for your own personal or internal project use. You must not reproduce, sell, modify, distribute or commercially exploit website content without written permission from TGK or the relevant rights owner.

6. Third-party links and services

The website may link to or use third-party services such as maps, analytics, forms, payment providers, review platforms, WhatsApp, reCAPTCHA, video embeds or social media platforms. Those services are controlled by third parties and may have their own terms and privacy notices.

Links are provided for convenience and do not mean TGK endorses every part of the linked website or service. We are not responsible for third-party content, availability or practices.

7. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any consumer rights that cannot legally be excluded.

Subject to that, TGK is not responsible for losses arising from website misuse, unavailable website access, third-party services, viruses outside our reasonable control, business interruption, loss of profit, loss of data, or reliance on general website information instead of project-specific advice.

8. Cookies and similar technologies

Cookies are small files or similar technologies used to store or access information on your device. TGK may use cookies to make the website work, remember preferences, improve performance, protect forms, understand website traffic and support marketing where permitted.

You can usually control cookies through browser settings. If a cookie banner or preference tool is available, you can use it to accept, reject or adjust non-essential cookies.

9. Privacy and personal data

When you contact TGK, submit forms, request quotes, upload images, use online tools or place orders, we may collect and use personal data. Our GDPR and privacy policy explains what we collect, why we use it, lawful bases, data sharing, retention and your rights.

Please read our GDPR and privacy policy alongside these website terms.

10. Changes to these terms

We may update these website terms from time to time to reflect changes to the website, services, legal requirements or business practices. The latest version will be published on this page.

11. Governing law

These website terms are governed by the laws of England and Wales. If you are a consumer, you may also have mandatory rights under the law of the part of the UK where you live.

12. Contact TGK

If you have questions about these terms, an enquiry, a quote or website use, contact us.